- $98 per hour (minimum 1/2 hour, thereafter billed in 30 minute increments or part thereof)
- plus $58 callout surcharge
- Minimum charge $107 per consultation unless otherwise stated.
Callout charges are waived for return visits booked within 7 days of the previous consultation. Standard hourly rates still apply. Minimum charge for follow-up within 7 days is $98.
Remote access jobs
When we are able to service your computer by remote access using Team Viewer callout charges do not apply. Billed in 30 minute increments or part thereof. Minimum charge for a remote access job is $49.
Computer setup rates
We recognise that you have just made a big investment is your new computer. We want your new computer experience to be fun and rewarding. We don’t want you worrying about how much it will cost to set it up, and we don’t want you to leave the set-up for concern about the cost. We have a special technician help package for any new computer that we sell.
For new computers supplied by Maven Computers for the first 7 days, there are no callout charges. Hourly rates still apply.
Technician support is onsite in Lake Macquarie, Wyong and Newcastle municipalities only and remotely by Team Viewer elsewhere.
Our new computers also usually come with free delivery and 1 hour of free technician time at time of delivery.
On 1st July 2017 we updated our rates. It’s been about 5 years since we changed anything. The previous rate was $78 pre hour plus $78 callout. A standard one hour consultation with callout, which is most of our services, is still the same price that it was.