Standard rates

  • $120 per hour (minimum 1/2 hour, thereafter billed in 30 minute increments or part thereof)
  • plus $38 callout surcharge (Waived in Swansea, 2281 postcode area and Marks Point)
  • Minimum charge $60 per consultation unless otherwise stated.

Follow-up jobs

Callout charges are waived for return visits booked within 7 days of the previous consultation.  Standard hourly rates still apply.  Minimum charge for follow-up within 7 days is $60.

Remote access jobs

When we are able to service your computer by remote access using Team Viewer, callout charges do not apply.  Billed in 30 minute increments or part thereof.  Minimum charge for a remote access job is $60.

Computer setup rates

We recognise that you have just made a big investment is your new computer.  We want your new computer experience to be fun and rewarding.  We don’t want you worrying about how much it will cost to set it up, and we don’t want you to leave the set-up for concern about the cost.  We have a special technician help package for any new computer that we sell.

For new computers supplied by Maven Computers for the first 7 days, there are no callout charges.  Hourly rates still apply.

Technician support is onsite in Lake Macquarie, Wyong and Newcastle municipalities only and remotely by Team Viewer elsewhere.

Our new computers also usually come with free delivery and 1 hour of free technician time, at time of delivery.